Monday, 8 August 2011

Prayer: anytime, anyplace...

A recent survey of over 1600 UK consumers found that moving house was the only thing rated more stressful than having to call a contact centre. Over half of those surveyed call a contact centre at least once a month. Other key survey findings include:
  • The most common reason for calling a contact centre was to complain or resolve a problem
  • Being made to wait before your call is answered, and the agent not being from the UK are the two biggest complaints.
  • 66 per cent said that on average they had to wait over five minutes before getting through to a live agent.
Here are 3 examples of genuine conversations from some call centres:
Motoring Services
Caller:          "Does your European Breakdown Policy cover me when I am travelling in Australia ?"

Operator:   " Doesn't the product name give you a clue?"
Directory Enquiries
Caller:           "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator:    "I'm sorry, there's no listing. Is the spelling correct?"
Caller:          "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
PC Support
Tech Support:      "I need you to right-click on the Open Desktop".
Customer:             "OK".
Tech Support:      "Did you get a pop-up menu?".
Customer:             "No".
Tech Support:      "OK. Right-Click again. Do you see a pop-up menu?"
Customer:             "No".
Tech Support:      "OK, sir. Can you tell me what you have done up until this point?".

Customer:            "Sure. You told me to write 'click' and I wrote 'click'".

Thank goodness that when it comes to prayer we are put through to “heavens call centre”!! "Prayer is one of the greatest tools one can have in the world because it opens the door to a dialogue with God. To pray is to know to whom you are speaking, rather than the form it takes. "If you say a prayer to God and stop for a moment and connect with God, acknowledge God, thank God, or appreciate God in the course of that prayer, its function has been fulfilled. A prayer can be as simple as 'Hello, God' or 'Thank You, God,' or it can be an unending dialogue about anything you want to share with God. Prayer need not happen in a physical church building, but can take place anywhere and everywhere e.g. if you are walking down the street, driving in your car, or shopping in a store. It could be said that God talks to you at all times, and at some point, you acknowledge that and you talk back and that is prayer. Then you hear God more specifically because you are now engaged in the conversation. Once you start a conversation through prayer, whatever that looks like, the relationship begins...."

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